PL Commercial Repairs UK
Last updated: [03/28/2025]
At PL Commercial Repairs UK, we take your privacy seriously. This Privacy Policy explains how we collect, use, and protect your personal data when you visit our website, use our services, contact us, or otherwise interact with us.
1. Who We Are
PL Commercial Repairs UK provides professional commercial repair services across the UK. We are the data controller responsible for your personal data under this policy.
If you have any questions about this notice or how we handle your data, please contact our Data Protection Officer (DPO):
Email: info@pearllemongroup.com
Address: 4 Tenterden St, London W1S 1TE, United Kingdom
2. What Information We Collect
We may collect and process the following types of personal data:
Identity Data – Name, title, job role.
Contact Data – Address, email, telephone number.
Business Data – Company name, job title, business address.
Financial Data – Bank details, invoice information, payment history.
Transaction Data – Services requested, quotes issued, work history.
Technical Data – IP address, browser type, cookies and site usage data.
Marketing Data – Preferences for receiving updates or promotions.
We do not collect or process sensitive personal data unless it is absolutely necessary (e.g., health and safety incident reports).
3. How We Collect Your Data
We collect personal data through:
- Direct interactions: via phone, email, contact forms, or service requests.
- Website interactions: via cookies and analytics tools.
- Third-party referrals or business directories.
- Public sources like LinkedIn or Companies House.
4. How We Use Your Data
We only use your personal information where the law allows us to. Most commonly, we use your data:
Purpose | Legal Basis |
To respond to enquiries | Legitimate interest |
To provide quotes and complete jobs | Contractual necessity |
To process payments and issue invoices | Legal obligation / Contractual necessity |
To send service updates and essential communication | Legitimate interest |
To send marketing communications (with opt-in) | Consent |
For internal reporting and quality assurance | Legitimate interest |
We do not sell your data to third parties.
5. Marketing Communications
You have full control over whether you receive marketing messages from us.
- You can opt-in when submitting an enquiry.
- You can opt out at any time by clicking “unsubscribe” in our emails or emailing us at: info@pearllemongroup.com
6. Cookies & Website Data
Our website uses cookies to enhance your browsing experience. We use essential cookies for site functionality, and optional ones (like Google Analytics) to help us understand visitor behaviour.
You can manage or disable cookies through your browser settings. For full details, see our [Cookie Policy].
7. Data Sharing
We may share your data with trusted third parties, including:
- IT service providers (e.g., website hosting and email services)
- Payment processors and accounting software
- Subcontractors (to carry out specific repair services)
- Legal or regulatory bodies when required
We require all partners to respect your data privacy and only use it for agreed purposes.
8. International Transfers
We do not routinely transfer data outside the UK or EEA. If we ever need to, we’ll ensure your data is protected by approved safeguards (like Standard Contractual Clauses or adequacy decisions).
9. How We Protect Your Data
We use a combination of physical, electronic, and managerial measures to keep your data secure, including:
- Password-protected systems
- Secure data backups
- Limited access to personal data
- Staff training on data privacy
Despite our best efforts, no system is 100% secure—so please take care when sharing sensitive information.
10. How Long We Keep Your Data
We retain personal data only as long as necessary:
- For customers: up to 7 years (to comply with tax/accounting rules)
- For prospects and enquiries: 2 years, unless consent is renewed
- For marketing: until you unsubscribe or withdraw consent
We regularly review our retention practices to ensure data is not kept longer than needed.
11. Your Rights
Under UK GDPR, you have the right to:
- Access the data we hold about you
- Correct any incorrect or outdated data
- Request data deletion (where applicable)
- Object to or restrict certain uses of your data
- Withdraw consent (for marketing or optional uses)
- Lodge a complaint with the ICO if you believe we mishandled your data (www.ico.org.uk)
To exercise any of these rights, email us at: info@pearllemongroup.com
12. Changes to This Policy
We may update this privacy notice from time to time. The latest version will always be available on our website. We’ll notify you directly if we make significant changes.
Contact Us
If you have any questions, concerns, or requests regarding your personal data, please contact:
PL Commercial Repairs UK
Email: info@pearllemongroup.com
Phone: +442071833436
Address: 4 Tenterden St, London W1S 1TE, United Kingdom
